:root{--forest:#49623d;--deep:#2f4029;--orange:#d97813;--paper:#fffdf8;--cream:#f6f1e8;--ink:#35271f;--muted:#75685e;--line:rgba(70,49,34,.14)}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--cream);color:var(--ink);font:14px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.help-header{height:68px;padding:0 max(24px,calc((100vw - 1180px)/2));display:flex;align-items:center;gap:20px;background:#fff;border-bottom:1px solid var(--line)}.help-brand{display:flex;align-items:center;gap:9px;color:var(--ink);font:700 18px Georgia,serif;text-decoration:none}.help-brand img{width:37px}.header-label{padding-left:20px;border-left:1px solid var(--line);color:var(--muted);font-weight:700}.back-home{margin-left:auto;color:var(--forest);font-size:12px;font-weight:750;text-decoration:none}.help-hero{min-height:360px;padding:55px max(24px,calc((100vw - 1180px)/2));display:grid;grid-template-columns:1.1fr .9fr;align-items:center;gap:45px;background:linear-gradient(125deg,#31462b 0,#49623d 60%,#637957 100%);color:#fff}.hero-copy>span,.section-kicker{color:#edab5e;font-size:10px;font-weight:850;letter-spacing:.13em;text-transform:uppercase}.hero-copy h1{margin:8px 0 10px;font:600 clamp(40px,5vw,59px)/1 Georgia,serif}.hero-copy p{max-width:610px;color:#dbe3d5;font-size:15px}.help-search{max-width:640px;height:56px;margin-top:25px;padding:0 17px;display:flex;align-items:center;gap:11px;border-radius:12px;background:#fff;box-shadow:0 12px 30px rgba(15,24,12,.18)}.help-search svg{width:20px;fill:none;stroke:#83917b;stroke-width:2}.help-search input{width:100%;border:0;outline:0;color:var(--ink);font-size:14px}.support-donkey{position:relative;min-height:250px;display:grid;place-items:center}.support-donkey img{position:relative;width:290px;height:230px;object-fit:cover;object-position:center;border-radius:48%;filter:drop-shadow(0 20px 25px rgba(0,0,0,.18))}.support-ring{position:absolute;width:250px;height:250px;border-radius:50%;background:#f4cf80}.support-donkey div{position:absolute;right:0;bottom:10px;padding:13px 15px;border-radius:13px;background:#fff;color:var(--ink);box-shadow:0 12px 28px rgba(0,0,0,.18)}.support-donkey strong,.support-donkey small{display:block}.support-donkey small{color:var(--muted);font-size:9px}.help-shell{max-width:1180px;margin:38px auto 80px;padding:0 24px;display:grid;grid-template-columns:230px minmax(0,1fr);gap:34px;align-items:start}.help-side{position:sticky;top:18px;padding:16px 0;border:1px solid var(--line);border-radius:16px;background:#fff}.help-side>strong{display:block;padding:3px 18px 12px;font:600 18px Georgia,serif}.topic-link{width:100%;padding:10px 17px;display:flex;align-items:center;gap:10px;border:0;border-left:3px solid transparent;background:transparent;color:var(--muted);font-size:11px;text-align:left;cursor:pointer}.topic-link span{width:24px;text-align:center}.topic-link:hover,.topic-link.active{border-left-color:var(--forest);background:#eef2e9;color:var(--forest);font-weight:750}.side-note{margin:15px 13px 0;padding:15px;border-radius:12px;background:var(--deep);color:#fff}.side-note p{color:#d4dece;font-size:10px}.side-note button{width:100%;padding:9px;border:0;border-radius:999px;background:var(--orange);color:#fff;font-size:10px;font-weight:800;cursor:pointer}.content-head{display:flex;align-items:end;justify-content:space-between;gap:20px}.content-head h2,.quick-help h2,.contact-intro h2{margin:5px 0 18px;font:600 31px Georgia,serif}.content-head>p{color:var(--muted);font-size:11px}.topic-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.topic-card{padding:20px;display:flex;gap:15px;border:1px solid var(--line);border-radius:15px;background:#fff;transition:.18s}.topic-card:hover{transform:translateY(-2px);border-color:#b5c2aa;box-shadow:0 12px 26px rgba(62,42,28,.06)}.topic-card[hidden]{display:none}.topic-icon{width:43px;height:43px;flex:0 0 43px;display:grid;place-items:center;border-radius:12px;background:#edf2e8;color:var(--forest);font-size:17px;font-weight:800}.topic-card h3{margin:0;font:600 18px Georgia,serif}.topic-card p{margin:5px 0 10px;color:var(--muted);font-size:11px}.topic-card button{padding:0;border:0;background:none;color:var(--forest);font-size:10px;font-weight:800;cursor:pointer}.quick-help{margin-top:42px}.faq-list{border:1px solid var(--line);border-radius:16px;background:#fff;overflow:hidden}.faq-list details{padding:0 20px;border-bottom:1px solid var(--line)}.faq-list details:last-child{border:0}.faq-list details[hidden]{display:none}.faq-list summary{padding:17px 4px;cursor:pointer;font-weight:700;list-style:none}.faq-list summary:after{content:"+";float:right;color:var(--forest);font-size:18px}.faq-list details[open] summary:after{content:"−"}.faq-list p{margin:0 0 18px;color:var(--muted);font-size:12px}.contact-panel{margin-top:42px;padding:28px;display:grid;grid-template-columns:260px 1fr;gap:32px;border:1px solid var(--line);border-radius:20px;background:#fff}.contact-panel[hidden]{display:none}.contact-intro p{color:var(--muted);font-size:12px}.route-box{margin-top:20px;padding:15px;display:grid;gap:3px;border-radius:12px;background:#f4eee5}.route-box strong{margin-top:7px;font-size:10px}.route-box span{color:var(--muted);font-size:9px;overflow-wrap:anywhere}.form-notice{margin-bottom:15px;padding:13px;border-radius:10px;display:grid;font-size:11px}.form-notice.success{background:#edf5e8;color:#36512e}.form-notice.error{background:#fff0ed;color:#8e372f}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid label{display:grid;gap:5px;font-size:10px;font-weight:750}.form-grid label.full{grid-column:1/-1}.form-grid label>small{color:var(--muted);font-weight:500}.form-grid input,.form-grid select,.form-grid textarea{width:100%;padding:11px 12px;border:1px solid #dcd3c8;border-radius:9px;background:#fff;color:var(--ink);font:12px inherit}.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus{outline:2px solid rgba(73,98,61,.13);border-color:var(--forest)}.field-hint{text-align:right}.send-help{min-height:46px;margin-top:16px;padding:0 20px;border:0;border-radius:999px;background:var(--forest);color:#fff;font-weight:800;cursor:pointer}.send-help span{margin-left:8px}.response-note{color:var(--muted);font-size:9px}footer{padding:22px max(24px,calc((100vw - 1180px)/2));display:flex;gap:18px;border-top:1px solid var(--line);background:#fff;color:var(--muted);font-size:10px}footer span{margin-right:auto}footer a{color:var(--forest)}.no-results{grid-column:1/-1;padding:35px;text-align:center;color:var(--muted)}@media(max-width:820px){.help-hero{grid-template-columns:1fr}.support-donkey{display:none}.help-shell{grid-template-columns:1fr}.help-side{position:static;display:flex;overflow:auto}.help-side>strong,.side-note{display:none}.topic-link{min-width:max-content;border-left:0;border-bottom:3px solid transparent}.topic-link.active{border-left:0;border-bottom-color:var(--forest)}.contact-panel{grid-template-columns:1fr}}@media(max-width:570px){.header-label{display:none}.help-hero{min-height:330px;padding-top:42px}.topic-grid,.form-grid{grid-template-columns:1fr}.form-grid label.full{grid-column:auto}.help-shell{padding-inline:14px}.contact-panel{padding:20px}.content-head h2{font-size:26px}footer{flex-wrap:wrap}footer span{width:100%}}

.support-captcha{margin:16px 0}.support-captcha>label{display:block;margin-bottom:8px;font-size:12px;font-weight:750}.support-captcha>input{display:block;width:100%;min-height:50px;padding:12px 14px;border:1px solid #ded9d5;border-radius:12px;color:var(--ink);font:inherit}.support-captcha>input:focus{outline:2px solid rgba(73,98,61,.18);border-color:var(--forest)}.support-captcha .captcha-refresh{flex-shrink:0;padding:4px 0;min-height:32px}.support-captcha [data-captcha-status]:empty{display:none}
