24×7 REQUEST SUPPORT

How can Donkey help?

Find a quick answer or tell our Customer Care team what happened. You can submit a request at any time.

Donkey is ready to listenClear guidance. Human follow-up when needed.

Browse by concern

What do you need help with?

6 topics

📦

Orders & delivery

Track an order, delivery timing, returns or damaged items

₹

Payments & refunds

Payment status, failed charges, invoices or refunds

👤

Account & security

✦

DonkeyArt Studio

Projects, generation credits, image, audio or video help

☻

Spiritual Companions

Posts, groups, chat, jobs, events or subscriptions

♥

Christmas Giving

Quiet Time Book gifts, recipient zones or payment help

Resolve it quickly

Where can I track my shopping order?

Open your shopping avatar menu and choose Track and Manage Your Orders. Your current status and order history appear on the customer dashboard.

My payment was charged, but the confirmation failed

Do not pay again immediately. Note your payment reference and submit a Payments request below so Customer Care can reconcile it safely.

Why are my Studio credits or limits incorrect?

Open the DonkeyArt dashboard and confirm the active plan and project. If usage still differs, share the project name and approximate generation time with support.

I cannot sign in or receive an OTP

Check the email spelling and spam folder, then use Forgot Password. Never send an OTP or password through the support form.

How are Christmas Quiet Time Book gifts delivered?

You do not enter a delivery address. Share a ministry contact and preferred zone, or ask Upraising Donkey to identify a suitable Sunday school and coordinate the handover.