Cancellation Policy

Business identity. Upraising Donkey is a brand and business operated by Gil Plazafy, the registered business name. In this policy, “we”, “us” and “our” refer to Gil Plazafy operating Upraising Donkey.

1. The 60-day cancellation window

You may request cancellation of an eligible Upraising Donkey purchase, paid service or giving contribution within 60 calendar days of the relevant payment. For physical products, cancellation before dispatch is available and the return window continues for 60 calendar days after delivery. Refunds for eligible cancellations follow our 60-day Refund Policy. No cancellation fee applies.

2. Physical orders

Contact Customer Care as soon as possible if you want to stop an order. If it has not been dispatched, we will cancel it and arrange the refund. Once dispatched, we may be unable to stop delivery; we will instead provide instructions for a return under the Refund Policy. Dispatch does not remove the 60-day return option.

3. Digital products and services

Digital downloads, including downloadable artwork and digital licences, are non-refundable and are excluded from the 60-day cancellation and refund offer. Contact Customer Care promptly before digital delivery if an order was placed in error; we may be able to stop fulfilment, but cancellation is not guaranteed. Problems with delivery, defective or incorrect files, duplicate charges and mandatory consumer remedies are handled under the Refund Policy.

Eligible paid services may be cancelled within 60 calendar days of payment. Customer Care will coordinate any refund and withdrawal of the affected access or credits. Cancelling a giving contribution reverses the payment; it cannot physically recall books or gifts already handed over.

4. Subscription cancellation

You may stop future renewal at any time through Manage plan or Manage subscription in your account where available, or by contacting Customer Care. Cancellation stops future renewals once confirmed; it does not automatically refund charges already made. If a renewal is already processing, contact Customer Care to request a refund within 60 calendar days of that charge.

Unless you request a refund or immediate termination, paid access continues until the end of the current billing period. An eligible refund ends the access or credits associated with the refunded payment. Deleting the app, signing out or ceasing use does not submit a cancellation request.

5. How to cancel

Send your request through our Help Center under Payments & refunds, or email csfeedback@upraisingdonkey.com. Include your order or payment ID, registered email address, payment date and amount, and whether you want a cancellation or refund. You may include a reason to help us improve, but a reason is not required for an eligible request. Never send passwords, OTPs, full card numbers or banking credentials.

Tell us whether you want to cancel only future renewal or also request a refund for an existing charge. Keep your request reference and our confirmation. If you cannot access your account, you can still contact Customer Care using the registered email address.

6. Confirmation and refunds

Customer Care will confirm cancellation and any return requirements. Sending a request does not instantly reverse a payment. For the refund amount, return shipping arrangements, original payment method and estimated processing times, read our Refund Policy.

7. Your rights

Your statutory consumer rights remain unaffected, including any rights that apply after the 60-day window. Policy changes will not retrospectively reduce the cancellation terms that applied when you purchased.