Privacy Policy

Business identity. Upraising Donkey is a brand and business operated by Gil Plazafy, the registered business name. In this policy, “we”, “us” and “our” refer to Gil Plazafy operating Upraising Donkey.

Gil Plazafy is responsible for the personal information handled through Upraising Donkey as described in this Privacy Policy.

1. Information we collect

Information you provide

This may include your email address, password hash, phone number, country or region, account preferences, support messages, billing and transaction details, profile information, prompts, uploads, generated media, product listings and reviews.

Information collected automatically

We may receive device and browser information, IP address, approximate location, login and security events, pages and features used, referring pages, timestamps, crash data and cookie identifiers.

2. How we use information

• Provide accounts, creation tools, storage, marketplace orders and customer support.
• Process payments, deliver purchases and maintain transaction records.
• Secure accounts, prevent abuse, investigate fraud and enforce our Terms.
• Maintain, troubleshoot and improve performance and usability.
• Send essential account, verification, purchase and policy communications.
• Meet legal, tax, accounting and regulatory obligations.

3. Prompts, uploads and generated content

We process creative inputs and outputs to fulfil your request and provide project history or storage features you choose to use. Published marketplace content is visible according to your publishing choices. Avoid uploading confidential information or personal data you do not have permission to use. If external generation providers are used, the relevant content is sent to them only to perform the requested function and subject to appropriate service arrangements.

4. When information is shared

We may share limited information with hosting, security, email, analytics, payment, storage and media-generation providers that help operate the service; with marketplace participants where needed to complete an order; when you direct us to publish or share; during a business reorganisation; or when required to comply with law, protect rights, investigate abuse or keep people safe. We do not sell personal information for money.

5. Cookies and local storage

Essential cookies keep sessions secure, remember sign-in choices, maintain carts and prevent fraud. Optional analytics or preference technologies may help us understand and improve the service. Browser settings can block cookies, but essential features may then stop working.

6. How long we keep information

We retain information for as long as needed to provide your account and purchases, meet legal or financial duties, resolve disputes, prevent abuse and maintain backups. Retention varies by data type. Deleted content may remain temporarily in protected backups and completed transaction records may need to be retained.

7. Security

We use reasonable technical and organisational safeguards, including access controls, password hashing and security monitoring. No online service is completely secure. Use a unique password and contact us promptly if you suspect account misuse.

8. Your choices and rights

Depending on where you live, you may ask to access, correct, delete, restrict or receive a copy of personal information, or object to certain processing. You may also withdraw consent where processing relies on consent. Some requests are limited by identity verification, completed transactions, legal duties and legitimate security needs. Contact us using the address below.

9. International processing

Your information may be processed in countries other than where you live. Where required, we use recognised safeguards for cross-border transfers.

10. Children

Upraising Donkey is not directed to children who cannot legally consent to data processing in their location. We do not knowingly collect their personal information without appropriate parental or guardian authorisation. Contact us if you believe a child has provided information improperly.

11. Policy changes

We may update this policy when practices, features or laws change. We will post the new date and provide additional notice when a change materially affects your rights.

12. Contact

For privacy questions or requests, email team@upraisingdonkey.com. Please describe your request clearly and do not send passwords or full payment-card details.